ICS11.020 CCSC04DB36 江西省地方标准 DB36/T1981—2024 医疗机构老年人就医门诊服务管理规范 Managementspecificationfortheelderly'soutpatientservicesinmedicalinstitutions 2024-06-28发布 2024-12-01实施 江西省市场监督管理局发布 DB36/T1981—2024 I目  次 前  言.............................................................................II 1范围...............................................................................1 2规范性引用文件.....................................................................1 3术语和定义.........................................................................1 4基本要求...........................................................................2 5助老服务人员配置及要求.............................................................2 6设施设备...........................................................................2 7门诊服务...........................................................................3 8应急管理...........................................................................4 9评价服务要求与改进.................................................................4 附录A（资料性附录）助老服务人员工作手册.............................................5 附录B（规范性附录）助老服务人员培训要求及岗位职责...................................6 附录C（资料性附录）老年人门诊服务驿站物资配置.......................................7 附录D（资料性附录）满意度调查表.....................................................8 参 考 文 献........................................................................9