ICS03.160 CCSA00 2024-11-20发布 2024-11-27实施 苏州市市场监督管理局发布DB3205 汽车消费纠纷人民调解规范 Specificationforthepeople'smediationofautomobileconsumption disputes苏州市地方标准 DB3205/T1152—2024 DB3205/T1152—2024 I目次 前言..................................................................................II 1范围................................................................................1 2规范性引用文件......................................................................1 3术语和定义..........................................................................1 4基本要求............................................................................2 5调解组织............................................................................2 6调解人员............................................................................2 7调解流程............................................................................3 8档案管理............................................................................6 附录A（规范性）人民调解文书格式......................................................8 参考文献..............................................................................23