本标准已于 2022年06月13日在上海市市场监督管理局登记，登记号 T/312639310107F10172022 ICS号： 93.080.01 中国标准文献分类号 ：CCS P00 团 体 标 准 T/STIC120053 -2021 沥青铺面工程服务规范 Service Specifications for Asphalt pavement project 2021-12-13 发布 2 0 2 1-12-20 实施 上海市检验检测认证协会 发 布 全国团体标准信息平台 I 目次 前言 ................................ ................................ ................................ ................................ ................................ ........... III 引言 ................................ ................................ ................................ ................................ ................................ ........... IV 1 范围 ................................ ................................ ................................ ................................ ................................ ........1 2 规范性引用文件 ................................ ................................ ................................ ................................ .................. 1 3 术语和定义 ................................ ................................ ................................ ................................ ........................... 1 4 服务主体 ................................ ................................ ................................ ................................ ............................... 3 4.1 资质 ................................ ................................ ................................ ................................ ................................ 3 4.2 企业文化 ................................ ................................ ................................ ................................ ....................... 3 4.3 商业信誉 ................................ ................................ ................................ ................................ ....................... 3 4.4 社会责任 ................................ ................................ ................................ ................................ ....................... 3 4.5 管理体系 ................................ ................................ ................................ ................................ ....................... 3 4.6 服务能力 ................................ ................................ ................................ ................................ ....................... 4 5 服务条件 ................................ ................................ ................................ ................................ ............................... 4 5.1 服务人员 ................................ ................................ ................................ ................................ ....................... 4 5.1.1 人才队伍 ................................ ................................ ................................ ................................ .............. 4 5.1.2 行为规范 ................................ ................................ ................................ ................................ .............. 5 5.1.3 人才培养 ................................ ................................ ................................ ................................ .............. 5 5.1.4 绩效考核 ................................ ................................ ................................ ................................ .............. 5 5.2 服务环境 ................................ ................................ ................................ ................................ ....................... 6 5.2.1 通用要求 ................................ ................................ ................................ ................................ .............. 6 5.2.2 形象识别系统 ................................ ................................ ................................ ................................ .....6 5.3 服务设施 ................................ ...........................